Return & Refund Policy
Changed your mind or noticed a damage? No problem, you can return your goods under the conditions below:
The Customer has the right to return the product within 14 days of receiving.
Notification of the right of withdrawal in case of damage
The Client can exercise his right of withdrawal by :
- sending an email to contact@solewayz.com with a short description and some clear pictures of the damage too.
Returns will not be accepted if the shoes show signs of wear, such as creases, scuffed soles, or any other signs of use.
After your request for return, you will receive a return label by email. It is important to include the original packing slip in the shoebox when returning the item.
Please ensure the shoes are returned in their original box, securely placed inside an additional outer box to provide extra protection during transit.
To ensure that the withdrawal period is respected, the Customer must send his communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
Consequences of revocation
In the event of withdrawal, the Customer undertakes to pay all costs, including delivery costs, without delay and at the latest within 14 days of the date on which the Seller is informed of the Customer's decision to withdraw from the contract.
The Seller will make the refund using the same means of payment that the Customer used for the original transaction.
Return Costs
The Customer is responsible for the return costs. This amount will be deducted directly from the refund/exchange once the return has been processed by our services.
In the event that the weight of the Product prevents the Customer from returning the Product by mail (especially in the event that the weight of the Product to be returned exceeds 30 kg), the Customer is also responsible for the direct cost of returning the goods.
- Netherlands and Belgium: €7,60
- Germany: €8,80
- Italy: €19,69
- France: €15,89
- For other countries, you can contact us.
Condition of the returned good.
The Product must be returned in accordance with the Seller's instructions listed on the specific page of the Site, accessible here, and in particular must include all accessories supplied.
The Customer is only liable for the depreciation of the good due to handling other than that necessary to establish the nature, characteristics and proper functioning of the Product. In other words, the Customer has the opportunity to test the Product, but may be held liable if he/she performs manipulations other than those necessary.
Can I request a refund?
After your return request, you will receive by email a return label to put in your package. It is important that the original packing slip is placed in the box with the return.
Once the return is received and processed, a refund will be issued as soon as possible using the same payment method used for the original order.
The Customer is responsible for the return shipping cost This amount will be deducted directly from your refund/exchange once your return has been processed by our services.
If your return is refused by our team, you can get your product back. However, you will be charged a delivery fee.
cancellation policy
Can I change or cancel my order?
At Solewayz, we strive to get your sneakers to you as quickly as possible. Therefore, orders are processed immediately after they are placed. This quick process means that cancellations or changes to your order are not possible. We recommend checking your order carefully before placing it. If you have any questions, you can contact us by email contact@solwayz.com